Salesforce CRM
Sales Cloud support, data migration, user management, and data-quality improvements that make CRM easier to trust.
CRM Analyst · Business Intelligence
I turn customer data
into decisions.
CRM- and data-driven analyst experienced in customer, revenue, and sales analysis—with a focus on CRM analytics, campaign performance, data quality, and Salesforce.
2,500+Sales opportunities migrated
4+Years in CRM & analytics
3CRM platforms in use
8Professional certificates
About
The short version
I'm a CRM- and data-driven analyst with experience analysing customer, revenue, and sales data to optimise data-led business processes—with a strong focus on CRM analytics, data quality, and Salesforce.
I build management reports, KPI dashboards, and ad-hoc analyses that support planning and decision making. I move across Power BI, Excel, SQL, Python, and CRM platforms depending on what the question needs.
Currently, I work as a Junior Manager Analytisches CRM, coordinating cross-functional CRM projects with IT, Marketing, and Sales—and communicating results in a way stakeholders can act on.
Experience4+ years
IndustriesRetail · Logistics · Manufacturing
Core toolsSalesforce · Power BI · SQL
LanguagesBengali · English · German
Based inDortmund, Germany
Expertise
CRM, data & Salesforce
Practical expertise that connects clean data, stronger customer understanding, and decisions teams can act on.Customer analytics
Segmentation, campaign measurement, and performance insights that help teams make better decisions.
Business intelligence
Power BI dashboards, KPI reporting, and practical analysis designed to make the next action clear.
Tools & practices
The details behind the work
Salesforce & CRM
Sales CloudMarketing CloudUser managementAutomationData migrationAptecoEmarsys
Data & reporting
Advanced SQLPower BI & DAXExcel & PivotTablesPythonDatabricksTableau
CRM strategy
Customer segmentationCampaign trackingData qualityForecasting supportLifecycle analysis
Experience
Where I’ve worked
Moving from operations into CRM analytics—and deeper into Salesforce along the way.Junior Manager Analytisches CRM
KiK Textilien und Non-Food GmbH · Bönen, Germany
Running CRM and customer analyses to identify revenue, conversion, and customer value drivers. Developing and steering CRM campaigns from targeting and segmentation through performance tracking, plus the KPI reports and Power BI dashboards management uses to steer sales.
↳ Owns CRM campaign steering from targeting to performance trackingWerkstudent CRM
Copeland Europe GmbH · Aachen, Germany
Migrated and consolidated more than 2,500 sales opportunities in Salesforce Sales Cloud while ensuring data quality and integrity. Built Power BI dashboards that gave sales and CRM teams pipeline, opportunity, and revenue visibility.
↳ Migrated and cleaned 2,500+ sales opportunities in SalesforceOperations Analyst
DHL Express · Dhaka, Bangladesh
Analysed operational KPIs to identify process inefficiencies, built reports and dashboards for performance monitoring, and standardised data processes to maintain high shipment-tracking data quality.
↳ Improved data quality across the shipment-tracking pipelineCertifications
Credentials
Selected professional learning in analytics, reporting, and business intelligence.BI
Google Business Intelligence Professional Certificate
Google · Coursera
View certificate →ANThinking Like an Analyst
Maven Analytics
View certificate →PBIMicrosoft Power BI Desktop for Business Intelligence
Maven Analytics · Udemy
View certificate →TBTableau Desktop for Data Analysis & Visualization
Udemy
View certificate →XLAdvanced Excel Formulas & Functions
Maven Analytics · Udemy
View certificate →SQLSQL for Data Analysis
Maven Analytics · Udemy
View certificate →Contact
Let's talk about your customer data.
Open to CRM analyst and Salesforce-focused roles—or simply a good conversation about practical CRM analytics.
Usually replies within 1–2 business days.